It's the news we didn't want to share, but we do have to.
From September 1st 2022, we will be increasing the prices of some (but not all) shop products, particularly the things we import, as shipping is now so expensive. Did you know that we scour the globe to select the best products to be made available in our UK shop? We invest in our stock so that hard-to-get products are available in our shop when you need them. The skate community has supported RGG to give us a beautiful shop space, and we are intensely grateful for the continued support.
Imported products include:
Moonlight roller skates
Luna roller skates
Jammerz acrylic toe plugs
Sure Grip Avanti plates
and a whole lot more!
We will also be putting up the cost of postage, in line with our Royal Mail price increase. We have been fighting these increases and absorbing the cost ourselves, unfortunately we are no longer able to do this.
We will continue to offer free postage for orders over £300 within the UK mainland.
Due to the site of our shop in a Grade 2 listed building, Leeds Corn Exchange, we do struggle to get a consistently strong mobile phone signal, plus our tiny shop often only has one of our shop team at a time. We have chosen not to have a shop phone at this time, as we are serving the folks in front of us. We appreciate your understanding as we often have deep conversations with customers in our shop - we wanted to create a space where folks feel free to be their authentic selves, and also ask us any questions they need to without judgement. We want to thank you for recommending us to your friends and family and send aspiring new skaters our way. We know that we don't stock all the products there are, so if you send someone to us and we don't feel we can help at this time, we often recommend other UK small businesses.
Our shop team prides itself on providing the best customer service we can via email. email@example.com We aim to answer all queries within 48 hours, although we usually respond to most queries the same day.
Have we helped you? We would love to hear about it. Please leave us a review on Google - it will help other people find us.
We are also working on a new membership offer that will include some free postage - so watch this space, as it is nearly ready to launch!