RGG Policies and Terms & Conditions

Shop Delivery, Returns & Exchanges Office Hours: Our office hours are 10am - 5pm Monday - Friday and 10 - 4pm Saturday and Sunday. We will do our best to respond to questions and queries as soon as possible, however please allow up to 48 hours for us to respond to you at busy times. Due to our working time, this may mean you are waiting a few days for a response. Monday is our busiest day of the week, so please be aware when you send an enquiry. Delivery: UK - All our items are sent using a trackable service (Tracked 48 service with Royal Mail) as we want you to get your goodies safely! Please be aware that Tracked 48 service can take 2-3 working days to deliver. We also offer Tracked 24. In some areas of the UK this can take up to 2 days to reach you. If you specifically require next day delivery, please contact us before placing your order and we will ensure we do everything we can to send your items out as soon as possible. You can also make your order and collect from us at our store in The Skate Sanctuary, Mabgate Mills or a session at The Sikh Centre sports hall. We will send out orders as soon as possible; please allow up to 5 days for delivery, although most orders are received much sooner. If you would like items that are not currently in stock, we aim to update the item listing when we have information. If there is no information, it is because we don't know! You are responsible for entering your address correctly - we will post to the address provided when you checkout. Overseas - select the postage for your part of the world. If your postage turns out to be cheaper, we will refund the difference. We send all our international items tracked and signed for (assuming your country offers this service.) Occasionally we find the postage will be much more expensive than the guide price on our website. In this case we will contact you and ask if you will pay the extra postage cost or you wish to cancel your order. You are responsible for entering your address correctly - we will post to the address provided when you checkout. Mistakes: Should you make a mistake with your order, you must contact us as soon as possible to let us know there is a problem. We accept that mistakes happen (we make mistakes too), so have created a more efficient way for you to let us know. You can WhatsApp (link at bottom of page) or email us : shop@rollergirlgang.co.uk and put MISTAKE + order number in the subject line or click here. We will scan for these emails before 12 noon before we pack your order. If you have changed your mind, put the wrong address, then please use this email. If your email is not about an urgent mistake with your order, we will respond during our office hours as soon as possible. At busy times please allow up to 48 hours for a response. Sometimes, we make mistakes and send out the wrong item. If this should happen, please contact us without delay and we will put things right for you as quickly as possible. Where is it our mistake, we will always refund the cost of postage to recover the item. As a small business we cannot afford to compensate you further. Returns: All items may be returned in unopened, unused, unworn condition within 30 days of receiving your order. You must contact us prior to returning an item. Return postage is at buyer's expense. Please note that custom order items cannot be returned. This includes boots that have been fitted to plates and custom dyed wheels. We are only able to accept returns of custom orders where the manufacturer has agreed there is a fault with the item. During November and December, we extend our returns/exchange period to include the first week in January. The final date for November returns / exchanges to be completed will be the end of the first week in January. We include this extended period as a goodwill gesture in addition to statutory terms and conditions. Exchanges: If you have any questions about size, please ask before purchasing. If you do order the wrong size, we can exchange this for a difference size, assuming the item is in perfect, unused and unworn condition. You are responsible for the return postage of your item and the postage to have the correct size sent back to you. We can exchange your unused and unworn goods, but you will need to pay for return postage. We always suggest using a trackable service for peace of mind. You must contact us prior to returning an item. Once this item has been received by us, we can process your exchange. Very occasionally we send out the wrong size of an item - please let us know that we made a mistake and send the item back to us. We will exchange it at no further postage cost and refund you any return postage. Please note that custom order items cannot be exchanged. This includes skates that have been fitted to plates, or skate packages where you select the wheel. Christmas Exchanges & Returns All goods purchased throughout November and December as gifts are subject to extended returns or exchanges - this is the end of the first week in January or 30 days from our order / recipt date - whichever is longer. As a small business we appreciate you looking out for us and trust that you will continue to support us by exchanging goods rather than asking for a refund. Enquiries: Would you like a custom skate build or would like us to consider stocking a new product? We would love to help in any way we can, so drop us an email here. We will respond to emails during office hours and aim to respond as soon as possible. During busy times, please allow up to 48 hours for a response. You can also check our Frequently Asked Questions page. Payment Plans: We offer a buy now pay later service via Payl8r as well as a Payment plan in store which allows you to save for your skates with us without incurring debt. For more details on these plans, please see the relevant pages on our website Online orders vs In-store customers: All our goods have been purchased and are in-store, available to purchase at any time. We have worked with suppliers all over the world to create a network of trusted suppliers who offer high quality goods. We are not able to reserve items that have not been paid for or order in goods from abroad without a pre-order. All the goods we have are for sale and we trust that customers in-store will treat any boots they try for fitting with the utmost care. Occasionally, we decide to replace these boots and will declare any marks or that they have been tried on in store, along with a description and photos of any damage there may be. We usually offer these boots at a discounted price.

General Terms and Conditions This website is operated by Roller Girl Gang CIC Where these terms and conditions use terms such as "we", "us" and "our" they refer to Roller Girl Gang CIC. We offer this website, including all the information, tools and services available on it, on the condition that you accept the terms and conditions below and by purchasing something from us, you are deemed to have accepted these terms and conditions. You can view the most current version of these terms and conditions at any time by visiting this website page. We reserve the right to update, change or replace any part of these terms and conditions, without prior notice to you, by posting updates on this page. It is your responsibility to check this page on each visit to your website, read these terms and conditions and ensure you understand them before making a purchase. We reserve the right to refuse service to anyone, for any reason, at any time. Any content that you enter onto this website may be transferred unencrypted and involve transmissions over various networks and may involve changes in order to conform and adapt to the technical requirements of connecting networks or devices. Please see our Privacy Policy to understand how your data is stored and used. You may not reproduce, duplicate, copy, sell, resell or otherwise exploit for commercial gain, or otherwise, any portion of any of the content on the website or any other part of the service that we offer on this website. ONLINE SHOP TERMS Our website offers a range of products and or services for sale. Where we refer to an 'item' we are referring to a single product or service available for purchase on this website. We will take all reasonable care to ensure that the details displayed for a particular item offered for sale are correct at the time when the information was entered onto the system. This includes the colours and textures of products. When you place your order through our online shop, you will receive an email that states your order is subject to acceptance. Where you place an order with us using our Payment Plan service, once you have paid the deposit, the terms and conditions of sale apply. We have accepted your order once it has been fulfilled. We may be unable to accept your order for one of the reasons below: The item you have ordered is out of stock We cannot authorise your payment or have reasonable grounds to suspect your payment may be fraudulent There has been a pricing or product description error (typographical) There is a system or procurement failure You have failed our customer validation checks MODIFICATIONS TO OUR SERVICE AND PRICING Prices for items are subject to change without notice. We reserve the right to, at any time, modify or discontinue any part of the service that we offer, or any part of content thereof, without any notice to you. We accept no liability to you or to any third-party for any modification, price change, suspension or discontinuation of the service. CLEARPAY Should you select ClearPay at the checkout, you are bound to the terms and conditions provided by them. Please ensure you read these carefully, as you are entering into a credit agreement.. Should you cancel an order placed with ClearPay, we will deduct an 8% administration fee. This fee is passed on to us. ORDER CANCELLATION If you wish to cancel an order you must notify us the same day with your order number. We are as efficient as possible, and strive to send orders out the same day where possible. This may not be possible if your order contains a pre-order or special order item. We are happy to refund an order that has not yet been fulfilled, providing it is not for a custom item. Where you have asked us to order a specific item, or where we have altered skates for you, by changing the wheels or toe stops, or completed a custom build, we will not be able to refund or exchange. Where you have made a pre-order for roller skates that have not yet been received, we will issue you a full refund should you ask. We are not able to control the delivery times of roller skates that have been pre-ordered. Pre-orders that have been made using the ClearPay facility will be subject to an 8% administration charge. This is passed onto us by ClearPay. That means, we will refund your full order, minus 8% of the total goods value. LIABILITY AND INDEMNITY We shall not be liable for any direct, special, indirect or consequential or incidental damages including loss of profit or loss of opportunity as a result of the use of or the inability to use any items that have been ordered on this website. You agree to indemnify us and our agents, officers, directors and employees, immediately and on demand, against all claims, liability, damages, costs and expenses, including legal fees, arising out of any breach of any of our terms and conditions. We shall have no liability to pay any money to you by way of compensation. JURISDICTION These terms and conditions shall be governed in accordance with English Law and are subject to the exclusive jurisdiction of the courts of England & Wales. ENTIRE AGREEMENT These terms and conditions combined with our published Privacy Policy and Postage & Refund Policy constitute the entire agreement between the parties and supersede any and all preceding and contemporaneous agreements between you and us whether written or oral. Should any delay or failure to comply with our obligations under these terms and conditions arise where it is beyond our reasonable control, we will not be responsible to you for such delay or failure nor liable for any loss that you incur, howsoever caused. COVID-19 COVID-19 is currently affecting the way businesses can operate significantly as there are effects on every part of the supply chain, from manufacturers, to shipments, customs and national distributors. This is a force majeure and outside of our control! While we are doing our best to provide information to customers about expected delivery times, the situation changes daily. We report delays on to you as soon as we can.

Privacy Policy We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile. When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only. We collect such Non-personal and Personal Information for the following purposes: To provide and operate the Services; To provide our Users with ongoing customer assistance and technical support; To be able to contact our Visitors and Users with general or personalised service-related notices and promotional messages; To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we may use to provide and improve our respective services; To comply with any applicable laws and regulations. Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. We collect cookies to enhance your experience of using our website. We do this automatically and without asking. By using our website, we assume you consent to this. Most of the cookies are short-term, and are automatically deleted when you leave our website. If you sign in to our website, we may use cookies to check you have the correct membership level to access certain parts of the website. Should you not want these data files to be stored on their computer, you should take the necessary steps to block them. All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail. If you don’t want us to process your data anymore, please contact us at skate@rollergirlgang.co.uk or send us mail to: Roller Girl Gang @The Skate Sanctuary, Mill 5, Ground Floor, Mabgate Mills, Macaulay Street, Leeds LS9 7DZ We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at skate@rollergirlgang.co.uk or send us mail to: Roller Girl Gang @The Skate Sanctuary, Mill 5, Ground Floor, Mabgate Mills, Macaulay Street, Leeds LS9 7DZ

Classes, workshops and Event Policy Our policies are designed to be fair and give everyone the best experience possible. Terms and conditions of booking a class / workshop / event via our website (updated September 2023): *Please check if you are able to hire skates / require your own skates as we do not provide hire skates for every class. *We assume that by booking you have no symptoms of COVID-19. *Roller Girl Gang will provide a refund or move your booking if you cancel with more than 24 hours notice from the session start. You must inform us by email skate@rollergirlgang.co.uk . We will not accept cancellations by social media direct messenger services. We are sorry that we are not able to refund you or move your booking for cancellations with less than 24 hours notice. If you are unable to attend with less than 24 hours to go, you may sell your ticket on privately. *You undertake all activity at your own risk. Roller Girl Gang cannot be held responsible for any accident or injury, and a waiver must be completed at the time of booking. Should you reschedule a session, we will assume you agree to your original waiver being transferred to the new date. *Photographs and video will be taken and used on social media. Please let us know if you do not wish to be included. TERMS & CONDITIONS OF BOOKING Our regular Terms and Conditions of booking apply to all booked places, regardless if they are booked with a Skate Pass or not. We require at least 24 hours notice to reschedule any class. We are a small business, and are unable to fill places with less notice. To reschedule, please send an email to skate@rollergirlgang.co.uk. We are unable to accept cancellation requests via WhatsApp, DM or social media messaging. FAIR USE If you miss more than 2 classes/events per month without letting us know that have been booked with your Skate Pass, do not attend and do not give us the required 24 hours + notice, we may restrict your booking activity. This means we will ask you to book via email with our team for a period of time at our discretion. Should you book more than the allotted number of classes, we will first ask for additional payment. If payment is not received, we reserve the right to cancel additional classes. If we deem you are intentionally misusing your Skate Pass, we reserve the right to deactivate your skate pass with no refund. COOLING OFF PERIOD If you change your mind within 14 days of signing up for your Skate Pass, and change your mind, we will refund you in full providing you have not booked and attended any skate sessions. If you have attended sessions, we will still cancel your skate pass, but we will deduct the standard class fee as published on the session/s. We ask you let us know at least 24 hours in advance of a session start time that you are unable to attend, to allow us to reschedule your place, and offer it to another skater. Respect Policy: Roller Girl Gang CIC is dedicated to providing a harassment-free and inclusive event experience for everyone regardless of gender identity and expression, sexual orientation, disabilities, neurodiversity, physical appearance, body size, ethnicity, nationality, race, age, religion, or other protected category. We do not tolerate harassment of event participants in any form. Roller Girl Gang CIC takes violations of our policy seriously and will respond appropriately. All participants of Roller Girl Gang CIC events must abide by the following policy: Be excellent to each other. We want the event to be an excellent experience for everyone regardless of gender identity and expression, sexual orientation, disabilities, neurodiversity, physical appearance, body size, ethnicity, nationality, race, age, religion, or other protected category. Treat everyone with respect. Participate while acknowledging that everyone deserves to be here - and each of us has the right to enjoy our experience without fear of harassment, discrimination, or condescension, whether blatant or via micro-aggressions. Jokes shouldn’t demean others. Consider what you are saying and how it would feel if it were said to or about you. Speak up if you see or hear something. Harassment is not tolerated, and you are empowered to politely engage when you or others are disrespected. The person making you feel uncomfortable may not be aware of what they are doing, and politely bringing their behaviour to their attention is encouraged. If a participant engages in harassing or uncomfortable behaviour, the event organisers may take any action they deem appropriate, including warning or expelling the offender from the event with no refund. If you are being harassed or feel uncomfortable, notice that someone else is being harassed, or have any other concerns, please contact a member of the event staff immediately. Harassment is not tolerated. Harassment includes, but is not limited to: verbal language that reinforces social structures of domination related to gender identity and expression, sexual orientation, disabilities, neurodiversity, physical appearance, body size, ethnicity, nationality, race, age, religion, or other protected category; sexual imagery in public spaces; deliberate intimidation; stalking; following; harassing photography or recording; sustained disruption of talks or other events; offensive verbal language; inappropriate physical contact; and unwelcome sexual attention. Participants asked to stop any harassing behaviour are expected to comply immediately. This policy extends to talks, forums, social media groups, workshops, social media, parties, hallway conversations, all attendees, partners, sponsors, volunteers, event staff, etc. You catch our drift. Roller Girl Gang CIC reserves the right to refuse admittance to, or remove any person from, any Roller Girl Gang CIC hosted event (including future Roller Girl Gang CIC events) at any time in its sole discretion. This includes, but is not limited to, attendees behaving in a disorderly manner or failing to comply with this policy, and the terms and conditions herein. If a participant engages in harassing or uncomfortable behaviour, the event organisers may take any action they deem appropriate, including warning or expelling the offender from the event with no refund. Our event staff can usually be identified by special sashes/attire. Our zero tolerance policy means that we will look into and review every allegation of violation of our Code of Conduct and Anti-Harassment Policy and respond appropriately. Please note, while we take all concerns raised seriously, we will use our discretion as to determining when and how to follow up on reported incidents, and may decline to take any further action and/or may direct the participant to other resources for resolution. Event staff will be happy to help participants contact venue security or local law enforcement, provide escorts, or otherwise assist those experiencing discomfort or harassment to feel safe for the duration of the event. We value your attendance. Why this policy is important: Harassment at events and in online communities is unfortunately common. Creating an official policy aims to improve this by making it clear that harassment of anyone for any reason is not acceptable within our events and communities. This policy may prevent harassment by clearly defining expectations for behaviour, aims to provide reassurance, and encourages people who have had bad experiences at other events to participate in this one. Staff Training Policy: We pride ourselves on having the best instructors and qualified coaches. The majority of our coaches are emergency first aid trained. All our instructors hold enhanced DBS certificates and have experience of running workshops or teaching others. We carry out regular instructor training to ensure we have consistency in our delivery of technique. We also carry out regular staff training to ensure we have awareness of any issues we feel need highlighting, including with our volunteer skate marshalls. We carry out regular training for our shop staff to ensure all staff are able to support the growing skate community. Safeguarding, Vulnerable Person and Child Protection Policy: Here at Roller Girl Gang we are committed to ensuring our events, classes and our shop remain safe spaces for everyone. Roller skating can have an incredible impact on wellbeing, often providing opportunities for selfcare, achieving new goals, a chance to meet new people, and have a great time! The welfare of every person skating with Roller Girl Gang is critical to us and as a team we particularly prioritise the welfare of vulnerable adults, young people, and children to offer support and create spaces which are safe and happy for everyone. Our Lead Instructor and Lead Safeguarding Officer maintain up to date Enhanced DBS checks. A trained first aider will be present at every session. The Lead instructor is fully coach certified, with all other coaches and skate marshals receiving thorough training. This training is regularly updated to ensure the best practice from every member of the team. Whether an event is big or small, we believe that all vulnerable adults, young people, and children have the right to enjoy skating safely, be respected and kept safe. In the event of any interaction with a vulnerable adult, young person or child which you feel may have breached our policies or not met our high standards, please make the Lead Marshall aware at the event and please follow up in writing within 48 hours at: skate@rollergirlgang.co.uk. In event of an emergency please contact Leeds City Council’s Safeguarding Officer by phone on: 0113 2224401 or email at: general.enquiries@leeds.gov.uk, the Police, or the NSPCC. Health & Safety Health and safety regulations require provision of adequate and appropriate equipment, facilities and trained individuals to enable first aid to be given to employees at work. Whilst this may not directly relate to voluntary sports clubs, there is still a need to understand and communicate the club’s and individuals’ responsibilities in relation to club activities and events. Equity We do our best to support everyone to access roller skating, regardless of diagnosed/recognised disorders, disability or socio-economic background, gender, sexuality, mental wellness or mental ill health, ethnic minority or cultural heritage. We respect that lived experiences will be different, and that some groups may experience roller skating differently. We are constantly striving to enable more groups of the community to access roller skating through our provision, although we are currently limited by the space we have.

Skate Pass Policy TERMS & CONDITIONS OF BOOKING Our regular Terms and Conditions of booking apply to all booked places, regardless if they are booked with a Skate Pass or not. We require at least 24 hours notice to reschedule any class. We are a small business, and are unable to fill places with less notice. To reschedule, please send an email to skate@rollergirlgang.co.uk. We are unable to accept cancellation requests via WhatsApp, DM or social media messaging. FAIR USE If you miss more than 2 classes/events per month without letting us know that have been booked with your Skate Pass, do not attend and do not give us the required 24 hours + notice, we may restrict your booking activity. This means we will ask you to book via email with our team for a period of time at our discretion. Should you book more than the allotted number of classes, we will first ask for additional payment. If payment is not received, we reserve the right to cancel additional classes. If we deem you are intentionally misusing your Skate Pass, we reserve the right to deactivate your skate pass with no refund. COOLING OFF PERIOD If you change your mind within 14 days of signing up for your Skate Pass, and change your mind, we will refund you in full providing you have not booked and attended any skate sessions. If you have attended sessions, we will still cancel your skate pass, but we will deduct the standard class fee as published on the session/s. We ask you let us know at least 24 hours in advance of a session start time that you are unable to attend, to allow us to reschedule your place, and offer it to another skater.

Private Roller Skate Event Booking Policy Full Terms and Conditions for Roller Discos or Workshops at Your Venue 1 – Communication When you make a booking we assume the person making the enquiry is: Over 18 Taking responsibility for the group booking Able to respond to any requests for information from us, within 48 hours of the request being made. All our quotes are bespoke: Price depends on: Distance to your venue from Leeds Number of guests involved (as this affects number of pairs of roller skates) Length of time you would like us for If you are booking a workshop or roller disco We will use the price matrix sent to you to create your quote. We will ask you to complete the booking form required, including to provide a mobile number in case we need to contact you urgently on the day of the booking. 2 – Booking, Payment and Paperwork 2.1 - Deposit To secure your preferred date, we require a non-refundable deposit of 25% of the total invoice amount. This recognises the work we need to undertake in order to ensure we have the staff available to support your event. Your date is only secure once the deposit has been paid. We will confirm receipt of this, and confirm your booking. If you need to change the date, we will need to treat this as a new booking, and a new deposit will be required. We assume you have permission of the venue owner to hold a roller skating activity. If we arrive and this permission has not been granted, we will consider it to be a cancellation of less than 48 hours notice and no refund will be given. 2.2 Payment of the balance: We require the payment in full at least 14 working days in advance of the event date. We will remind you that your payment is due. Should we not receive this, we may not be able to attend your event. We will not attend your event unless full payment has been received. We will charge a late fee based on a daily interest charge of 2% + £40 for invoices under £1000 and 1% + £70 for invoices over £1000. 2.3 - Paperwork provided by You We require our Booking form to be completed at the time of booking so that we can plan for your event. We will also need a risk assessment for the venue space, usually available from the venue manager. We will need the skate hire form to be returned at your earliest convenience, but no later than 14 days before the event. Should you not return this form on time, we will simply bring a selection of skate hire sizes, according to the number of pairs that have been booked. Tell us about any participants that may have additional needs. If you are booking a workshop, tell us what you would like. 2.4 - Paperwork provided by Us We will provide our Public Liability Insurance on receipt of the deposit. We will provide a copy of our Waiver on receipt of the deposit. To speed up the process of getting everyone rolling on the day of your event, we recommend this is completed in advance. All participants must have a completed waiver before roller skating. We will provide a risk assessment, only if it is explicitly included as part of our quote to you. If you are booking a workshop, we will provide details of skill level. For example, at an intermediate level roller dance workshop, we would not expect to hire roller skates to complete beginners. 3 - Venue 3.1 – Directions We require clear directions to your venue, including direction to a loading area. These should be detailed on your booking form. We expect the loading to be at the same level, without steps or stairs. Access ramps or lifts are fine.You will provide us with free parking or parking permit if required. 3.2 - The Venue Space If our staff arrive at the venue and feel the space provided is unsuitable, we will do our best to suggest an alternative solution. Safety is our primary concern, and we will not allow a booking to go ahead in an unsuitable space. 4 - Cancellations 4.1 – Changes and Cancellations by Us If we are prevented from attending your event due to an accident or sudden illness, you will receive a full refund of monies paid (minus the deposit). However, Roller Girl Gang will not incur any additional liability for non-appearance. 4.2 – Changes and Cancellations by You If you cancel more than 14 days in advance of your event, you will have no further payments to make. If you cancel less than 14 days before your event, you will be refunded according to the sliding scale below. 4.3 – Force Majeure Cancellations Should we be unable to carry out your event because we are prevented due to reasons beyond our reasonable control, for example terrorist threat, extreme weather eg. earthquake, flooding or government restrictions, we will reschedule at the earliest convenient date. 5 - Our equipment Our adult roller skates are high quality roller skates in sizes UK 3 - 15 and children's sizes from Jnr 8 - UK2. They undergo regular maintenance and they are inspected every time they are used. Our protective pads, including knee pads, elbow pads and wrist guards are also available to be used and we will bring these with us, including some packs in children’s sizes. We may take video of the floor before and after our session if we have any concerns about the floor. What we do Roller disco: unpack and run skate hire (if booked), including sanitising equipment and ensuring safety equipment is worn correctly. We will support individuals to get rolling, by giving them a few quick tips. We will encourage and support participants to join in with any dances or games we may run on our roller skates. Participation is not compulsory. Should we notice that some participants are particularly distressed, we encourage them to sit and watch and join in again when they feel ready. We do not hold hands with participants to support their balance. If you feel it is appropriate, you are welcome to have additional non-skating guests to support participants. Non-skating guests must not get in the way of skating guests. Workshop: unpack and run skate hire (if booked), including sanitising equipment and ensuring safety equipment is worn correctly. We will lead the workshop that has been booked. Our instructor team are used to supporting a wide range of ability levels. If it is clear that participants do not have the skill required to access the workshop, we will do our best to support them, but we will remain focussed on the workshop theme. 6 – Liability and General Safety Roller skating is a risky activity. Roller Girl Gang shall accept no responsibility whatsoever for any injuries or loss incurred by the client or its guests, associates or agents during the event. We are not responsible for any damage, injury, death or loss you may incur whilst roller skating. We require every participant to sign a waiver of liability document prior to receiving their roller skates. For participants under 18, a parent or legal guardian is required to complete this form. Roller Girl Gang holds full, current, public liability insurance and take the safety and well being of participants at classes, workshops, events and parties very seriously. We assume that participants wishing to roller skate do not have an existing medical condition that could be aggravated by roller skating. These include, but are not limited to, high blood pressure, brittle bones or joint injuries. If participants are pregnant, we strongly advise against roller skating. Participants must not be visibly under the influence of alcohol or drugs. We reserve the right to refuse to provide roller skates to participants if we feel they will be a danger to themselves or others. We expect some safety procedures to be followed while we are roller skating. These are common sense, and include No skating while eating or drinking, including chewing gum. Look where you are going. Follow our instructors / marshall directions at all times. Have a great time! 7 - Accessibility We are working hard to make roller skating as accessible to all participants, regardless of age, gender, socio-economic background, sexuality, ability, race or anything else that may impede. Should you have participants that have additional needs, you must tell us at the time of booking. We will assume that you will have put support in place for these individuals as required, for example with a carer or by telling us you require a session with no music. About our company: Roller Girl Gang is a Community Interest Company, and we re-invest all profits into the development of our skate community. We want to provide a safe space where everyone is welcome to participate, develop confidence and connect with others. We are working particularly hard to engage hard-to-reach members of our local community in Leeds, particularly families living in poverty, ethnic minorities and the LGBTQIA2S+ community, who would benefit the most from developing resilience and self-confidence through learning to roller skate. Non-competitive roller skating is a great social activity and increases both mental and physical well being, and we are also working alongside charities who support all sectors of the community.

Promotion, Live Shows, Performances and Demonstrations Terms and Conditions 1 – Communication When you make a booking we assume the person making the enquiry is: Over 18 Taking responsibility for the group booking Able to respond to any requests for information from us, within 48 hours of the request being made. Bespoke Quotes These depend on: Distance to your venue from Leeds Length of time you would like us for The type of interaction you would like - walkaround, performance, demonstration. Guideline prices (per skater): Walkaround - 4 hours at your event giving out promotional items, in themed costume £250 Demonstration - learn to roller skate / roller skate tricks 2 x 30 minutes £80 Performance - roller dance to one song £80 Travel costs are not included. Should you wish to book 3 or more of our promotional team of roller skaters, we can offer you a discount. 2 – Booking and Payment 3 stages of payment: Deposit - £50 Confirmed booking 50% of balance is due within 7 days of booking being confirmed. Six weeks before event date- remaining balance is due. If your event date is less than six weeks away, full payment will be required within 7 days to secure the booking. Provisional Bookings: A provisional booking is defined as a private hire event that has been booked without full confirmation of the time and date. For example, by using our website booking form or booking at an event / wedding fair. We aim to secure and confirm all provisional bookings within 7 days. Confirmed Bookings: Once we send you the booking confirmation, this becomes a binding contract. You must check your booking confirmation carefully, as Roller Girl Gang cannot be held responsible for any incorrect or incomplete information. We expect you to notify us within 7 days if there is incorrect or incomplete information. If we have not heard from you, we will make the fair assumption that you are happy to proceed with your booking as detailed and will require a deposit of 50% of the total cost, within 7 days. Please make sure you are clear about the theme of your event and communicate with us about costume choices. If you are booking us for a roller dance performance and you would like to select a song, this needs to be done at this stage, as we will require time to choreograph and rehearse. We expect you to provide any promotional items you would like us to give out in walkarounds. If you later change your mind on these details, it will likely incur extra cost, as we may need further rehearsal time, or need to purchase a different costume. Please note that our costumes are always family friendly. Some of our performers have tattoos. If you do not wish to have visible tattoos, please make this clear at the time of booking. Payment of the balance: We require the final payment six weeks before the date of your event. This will complete your payment schedule. If full payment is not received, we will contact you once to remind you. If we still do not receive payment, your event booking will be cancelled and you will be notified of the cancellation. Please see information about cancellation below. 3 – Directions and Venue We require comprehensive directions to the venue, provided to us at the time of booking. We will also require at least two contact telephone numbers in case of emergency. If you are not the venue manager, we must have contact with them as soon as possible. We also need to know about access to the proposed event room. You will provide us with free parking with good access for unloading/loading. We will require a dressing room and soft drinks. 4 – Changes and Cancellations by us IF WE CHANGE OR CANCEL YOUR BOOKING It is unlikely that we will have to make any changes to your event, as we do plan the arrangements many months in advance. Occasionally we have to make changes and we reserve the right to do so at any time. Most of these changes are minor and we will advise you of them at the earliest possible date. Roller Girl Gang CIC make every effort to attend your event, however in the case of unexpected accident or illness which prevent us from attending, you will receive a full refund of all monies paid, minus the deposit. 5 – Changes and Cancellations by you Cancellations must be emailed with your booking reference number, and will be acknowledged. If you wish to cancel your event more than six weeks before the date, you will receive a refund of 25% of the amount paid. If you wish to cancel your event with fewer than six weeks to go, we will not refund you. Once your event has been confirmed by us, you will have entered into a binding agreement with us and we are unable to amend the date and time. If you wish to move the date, we will cancel the event booking and you will be required to re-book a new date with a new deposit. 6 – Liability Roller skating is a risky activity. Roller Girl Gang shall accept no responsibility whatsoever for any injuries or loss incurred by the client or its guests, associates or agents during the event. We are not responsible for any damage, injury, death or loss you may incur whilst roller skating. Roller Girl Gang CIC holds full, current public liability insurance and take the safety and well being of participants, performers and audience very seriously. Our equipment: We maintain our roller skates as required. Additionally, they are inspected every time they are used. Our roller skates will not damage any floor. We will inspect the floor before, during and after your session, including taking video of it. Your event space: Roller Girl Gang CIC assume you have checked with the venue manager that roller skating is allowed on their premises. Upon arrival to your venue, our staff will conduct a risk assessment of the space and if there are any concerns, we will inform you immediately. Safety of our staff and the public is our priority. If there are safety concerns, we will not go ahead with the booked event until they have been satisfactorily resolved. This will be deemed as a cancellation by you, so clause 5 will apply. About our company: Roller Girl Gang is a Community Interest Company, and we re-invest all profits into the development of our skate community. We want to provide a safe space where everyone is welcome to participate. We are working particularly hard to engage hard-to-reach members of our local community in Leeds, particularly families living in poverty, who would benefit the most from developing resilience and self confidence through learning to roller skate. Non-competitive roller skating is a great social activity and increases both mental and physical well being, and we are also working alongside charities who support all sectors of the community. Roller Girl Gang was founded in January 2015 by Mel Blackwood and Len Laird to encourage women to lead a more active lifestyle through roller sports. While this is still at the heart of the company’s ethos, everyone is welcome to skate at classes, workshops and events.

Roller Skate and Protective Equipment hire Agreement & Terms and Conditions - Party Package 1. Placing an order 1.1 Before placing an order the Customer should check the availability calendar on this page If the calendar shows the date the Customer requires is red - it is likely that there is no availability on that day and the order will be cancelled. If the calendar shows the date as yellow, RGG already have a booking on that date, and our hire stock may be limited If the calendar shows the date as green, the date is available 1.2 Once the order has been placed, The customer should complete the “Roller Skate Hire Equipment Check in/ out Form” in order to notify RGG of their requirements 1.3 The hirer must complete the “Roller Skate Hire Equipment Check in/ out Form” within 7 days of placing the order or within 7 days of the event start date, whichever is soonest 1.4 If the form is not completed within the time specified above, the order will be cancelled and refunded. 1.5 Roller Girl gang CIC will confirm the order (i.e. the availability of skate and the pickup/ drop off time and location within 2 working days of receiving the form. 1.6 All Party Package orders are for a hire period of 72 hours only, except where we have provided a bespoke quote for a longer hire period. 2. The Hirer 2.1. The Hirer must be over the age of 18. 2.2. The Hirer is responsible for the roller skates and protective equipment hired and it is the Hirer’s responsibility to keep the items hired safe from damage, loss or theft, use it in a proper manner and not subject it to any misuse or unfair wear and tear. 2.3. The Hirer will not transfer or subcontract the roller skates and protective equipment to another party. 2.4. The roller skates and protective equipment remains the property of Roller Girl Gang CIC at all times and the Hirer shall have no right, title or interest in the roller skates and protective equipment. 2.5 The Hirer is responsible for ensuring that they have the relevant insurances and licences for usage of the hired items by themselves or their participants 2.6 The Hirer agrees that Roller Girl Gang CIC are entirely free from liability, including financial responsibility from injuries incurred, regardless of how injuries are caused whilst using the hired items. 3. Hiring and returning the roller skates and protective equipment 3.1. Pick up and returns can only be done during opening shop opening hours by prior arrangement (times available here). A late return will result in a “late fee” of £10 per pair per day. 3.2 Pick up and Drop off is available from The Skate Sanctuary (Mill 5, Ground Floor, Mabgate Mills, Macaulay Street, Leeds LS9 7DZ) or Ramgarhia Sports Center (8-10 Chapeltown Rd, Leeds LS7 3AP), location to be agreed at time of booking. 3.3 Full payment of the hire fee and deposit is required at time of booking. 3.4. A refundable deposit of £50 per 10 pairs of roller skates will be taken to secure a booking. 3.5 The deposit will be refunded to the same payment method as purchase once the roller skates and protective equipment is returned, and a member of RGG staff is satisfied the roller skates and protective equipment is in the same condition as when it was lent out to the Hirer. 3.6 Depending on the skate drop off time, and available staff at the Roller Girl Gang shop, it may not be possible to process the deposit immediately. RGG will process the deposit within 2 working days of receiving the skates and equipment back into our stock. 3.7 The Hirer must return the roller skates and protective equipment in the condition it was lent out or be subject to pay for any damage. Any damage caused by neglect is the Hirer’s responsibility and will be charged for. Any damage is charged at the following rates and will be deducted from the deposit. Lost skate(s) - pair £45 per pair Lost protective pad (any part of a set) £10 per set Lost toe stop £8 Damage to roller skate upper eg. Scratches, scuffs (that cannot be cleaned off) £15 per skate Broken lace £6 per lace Damage to wheels £5 per wheel 4. If the roller skates and protective equipment is lost or stolen 4.1. If the roller skates and protective equipment are stolen, the Hirer is responsible for reporting the incident to the Police within 24 hours, and a crime reference number must be provided by the Hirer to the RGG CIC within 24 hours via phone or email. 4.2. If the roller skates and protective equipment is lost or stolen, an excess of £45 per pair of skates and/or £10 per set of protective pads or helmet will be required to be paid. 4.3 RGG CIC strongly recommends you have suitable insurance to cover lost or stolen equipment. 5. Using the roller skates and protective equipment 5.1. When using the roller skates and protective equipment the Hirer must ensure users of the hired items skate in a responsible and safe manner. 5.2. If RGG CIC is made aware of any antisocial behaviour whilst using the roller skates and protective equipment, the roller skates and protective equipment will be recalled immediately, the roller skates and protective equipment hire terminated, and the Hirer will be excluded from hiring roller skates and protective equipment from RGG CIC in the future. 6. Cancelling the hire agreement 6.1 Cancellation of this agreement must be made in writing to skate@rollergirlgang.co.uk 6.2 A full refund of deposit and hire fee will be issued, as long as the cancellation is made before 7 days (168 hrs) of the event start date. 6.3 If 7 days notice of the cancellation cannot be made, a sliding scale will be used to determine the refunded amount due, in all cases 100% of the deposit will be refunded. Time Before Event % Refunded of hire price More than 7 days 100 6 - 4 days 75 3 - 1 day(s) 50 Less than 24hrs 0 Current Hire rates (ex VAT) No. of skates required Hire Price (inc VAT) Refundable Deposit due Up to 10 £120 £50 11 to 20 £180 £100 21 to 30 £240 £150 31 to 40 £300 £200 41 to 50 £360 £250 more than 51 Contact skate@rollergirlgang.co.uk for a quote