Frequently asked questions

Product Recommendations and Sizing

What size skates should I get?


We suggest you measure your feet standing up in millimetres to get the most accurate measurement. Measure the length of your foot from the back of your heel to the end of your longest toe. Measure the width of your foot at the widest point. If your foot is wider than 9.5cm, many brands suggest that you size up, even if the length is correct. We feel this is true for Rookie Artistics, Luna and Moxi roller skates. Moonlight roller skates are more generous in the toe and you shouldn’t need to size up.




What skates do you recommend?


We really think the best value for money are the Rookie Artistic boots. We suggest these should last you for a couple of years, although you may want to make wheel upgrades in this time. If you can stretch a little more, the Luna skates are extremely well built and have some features that more expensive skates do not have. Expect a little break in time with these roller skates, but they should be relatively comfortable straight away. For a more in depth analysis of the skates we stock - check out this blog post




What size slide blocks should I get?


If you know the plate or brand of roller skates, there may be a quick size guide to support you. Most plates have the size printed on them. Moxi Beach Bunny / Ivy / Panther roller skates have the plate size embossed under the outer heel wheels. If your plate is not listed, you need to measure the inside face of the kingpins to work out the space in millimetres of the mounting bar you will need. Once you have this measurement, for example, 72mm, check the size guidance for the slide block you are looking for. If your skate has a reactor style of kingpin, you will need a lowrider style of blox. In our opinion, CIB slide blocks and DIscoblox have very similar shape of the sliding surface. Wildbones have a different shape and the bones are spaced slightly further apart, which may make them *slightly* more stable for users. We suggest that sliding in the skate park is an intermediate / advanced skill and users should have a good understanding of skate park fundamentals first.




What size skate plate should I get?


For a standard mount, which is considered the most stable, the plate should fit the boot as closely from heel - toe as possible. A few millimetres short is fine at both ends. The plate should not stick out from the boot. The plate length does not equate to the boot size for most brands, apart from Powerdyne / Riedell. For example, a Sure Grip Avanti size 4 plate would not fit a size 4 boot. Please check individual size guides or ask for support on plate sizing. A short or dance mount, is one size shorter than the standard mount. This will feel less stable than the standard mount, as the heel wheel is further under your heel, making it easier to fall backwards. However, you have increased agility from this type of mount. We suggest this is for more experienced roller skaters, however you will need to allow yourself time to adjust.




Which toe stops/ jam plugs will fit my skates?


Please see this blog post for more information. https://www.rollergirlgang.co.uk/post/toe-stops-and-jam-plugs If you have a bolt-on or bell shaped toe stop, you need to look for 5/16” bolt-on styles. If you have a thicker screw in type of toe stop, it will usually be an imperial 5 / 8” thread type. Less frequently, there are metric thicker stem screw in toe stops. In our experience, imperial toe stops will usually fit these, but be cautious, in case the threads become misaligned.




Which wheels do you recommend?


We have recently published a blog post with some commonly asked questions about wheels. This is to help you understand how the size, shape and wheel hardness affect the ride. The surface you are skating on and the body shape of the skater will also have an effect. In it's most simplistic form - where and how do you roller skate? If you like to mostly just skate about outside, with occasional disco trips, then you will likely be happy with a 78A wheel. You may want a light up one? If you mostly like to skate in the skate park, rink or derby track, and already have some experience, you probably won't be reading this!





Classes/ MeetUps

Where can I learn to roller skate in Leeds?


We are currently running outdoor roller skate session for 16+ at Bodington Playing Fields cycle facility (just past the Lawnswood roundabout) on Sunday mornings 10am -12 noon. All track users MUST wear a helmet. You can book for one hour, or two. Full information about the sessions are in the event details on the 'classes & events' page.




What classes do you do?


We teach general roller skate skills and then more specialist ones. We are currently not running any courses. All classes are available for booking individually, and we open booking 2 weeks in advance. At Roller Girl Gang, we cover general skills and like to do a little bit of everything. We can teach you fundamental or intermediate level for most disciplines, and advanced for some. If you want to specialise we can point you in the direction of people who can support you.




Can I have a 1-2-1 skate lesson?


We are pleased to start 1:1 and small group sessions outdoors. Please contact skate@rollergirlgang.co.uk for availability and to book. We operate an hourly price based on the number of learners in your group. This starts at £15 for 5-8 people with skate hire included.




Where can I skate?


When you are starting out, basketball courts or tennis courts offer suitable flat ground. You may also want to find a covered car park, with suitable smooth tarmac. Within Yorkshire, where our community shares spaces for roller skating, we have put these on a highlight on our Instagram page. @roller_girl_gang




Are you doing any children's/beginner classes?


Most of our roller skate sessions are aimed at participants 16+, however many of you are parents, and want to skate with your kiddos! The first Sunday of each month, we are hosting a Family Friendly session at Bodington Fields. We know that skating with your family isn't always the relaxing experience you may hope for, so we have priced our tickets accordingly. If your child is under 12, we do expect you to remain with them, whether you're skating or not. Our instructors will run workshops each hour to cover fundamental skills, and more - just ask! Our Bodington Fields sessions are beginner friendly, although we prefer to say that you are inexperienced. We are also offering a monthly pop-up roller disco at Left Bank Leeds in LS6. Skate hire is available.




What is a meet-up?


A meet-up is an informal gathering in a public space, and completely free! We are offering meet-ups on weekdays when public parks, tennis courts and skate parks are likely to be quieter to use. At a meet-up, expect a little music, a good deal of chatting, probably a snack, and definitely some skating. A big part of our work is around lowering the barriers to roller skating, and we hope that by offering meet-ups, we can support more people to lead an active lifestyle. Meet-ups will be short notice, but will appear on our website and social media. They will be weather dependent! There is no need to RSVP, just come along. All identities and wheels are welcome. There may be skate hire available at some meet-ups, check the description for individual meets.




I can't go to class now, can I get a refund?


From August 1st 2021. we are changing our refund for classes and events policy. You WILL be able to receive a refund for a class or event you have booked and can no longer attend, providing you let us know more than 48 hours in advance of the class start time, by email to: skate@rollergirlgang.co.uk We can transfer your booking, subject to availability. This change must also happen at least 48 hours in advance. Please note we will not refund your ticket should you tell us using social media DMs / messages. We are sorry that if your circumstances change with less than 48 hours to go to the session start time we are unable to refund you.





Orders and Communication

What does Pre-order mean?


In 2020 we were offering pre-orders for some roller skates, as there is simply too much size and colour choice for us to choose what you would like. Although we tried a few different times, with different manufacturers, the situation ended up being the same each time - estimated delivery dates were all missed, we all got a bit fed up, some customers cancelled their orders and things got very messy in our order book. We will not be offering pre-orders for roller skates that we routinely stock in 2021. Should you want a custom roller skate, it will always be a pre-order.




How long will my order take to arrive?


For products that are in stock in the shop, we aim to dispatch within 48 hours, although usually it is less. Please note that this does not include weekends, as Royal Mail do not collect from us at the weekend. Sometimes we find that the product you have ordered is not in stock. This is usually because there have been customers change their minds or an exchanged product. We are working to improve our inventory system all the time so there are fewer errors. We use Royal Mail’s tracked 48 service to send most of our orders within the UK. The delivery estimate is 2-3 working days, but occasionally, they may take longer. Their service is outside of our control, however if you have a tracking number and no package after 5 working days, please contact us.




Why haven’t you replied to my message yet?


We have many channels of communication, including Instagram DMs, Facebook messenger, emails and the chat feature on our website. We do our best to reply to messages within our working hours in 48 hours. If your message is about an existing order you have just placed and we have not yet sent and it is urgent (for example, you put the wrong house number) please email us shop@rollergirlgang.co.uk and put MISTAKE + your order number in the subject line. We prioritise these emails when we scan emails before we pack orders. If your message is about anything else shop related, for example you would like to return / exchange something in your order, or you’d like us or order something in, please email us at shop@rollergirlgang.co.uk and include your order number if you have one. If you would like information about classes / workshops / events / parties, please email us at skate@rollergirlgang.co.uk . Our team has recently expanded to include part-time members of staff, Janey, Holly and Tracy as well as Mel.





Shop

Do you have a physical store I can visit?


Our physical shop is located in Leeds City Centre in the Corn Exchange Shopping Centre. We look forward to welcoming you after lockdown.




What are your opening hours?


Our Corn Exchange shop is open: Monday 12noon - 6pm Tuesday closed Wednesday 12noon - 6pm Thursday 12noon - 6pm + Skate & Shop 6.30pm - 8pm Friday 12noon - 6pm Saturday 10am - 6pm Sunday 11am - 4pm On Bank Holiday Mondays, we are open 11am - 4pm. Please check our website or social media for specific holiday opening times.




Can I get a refund for goods purchased in-store?


We encourage you to take your time to browse, try on skates and ask questions so you make informed decisions. Your legal rights include the right to claim a refund, replacement or repair where goods are faulty or misdescribed. In addition to your legal rights, we also allow you to return goods if you simply change your mind. Please return the unused goods in original packaging with the receipt/proof of purchase within 14 days and we will offer you an exchange or a credit note.





Skate Stock Levels and Arrival Times

How long will Moxi Skates take to arrive in store?


Moxi Lolly- Very tricky to say! We are sorry! The Riedell factory is still working on the huge number of orders placed from May 2020. Since September 2020, small numbers of Lolly skates have been trickling through. Riedell USA are taking no further orders for Moxi until the worldwide backlog is cleared. We just trust that the factory are making these and they will arrive. The majority of the stock that was ordered by Riedell UK has been pre-sold, and no further orders for Moxi can be placed. We have removed all skates from our pre-order listing and instead will list skates as 'in stock' as and when we have them. Moxi Beach Bunny - The majority of the colours and sizes are in stock in the UK. We keep a small selection of popular colours and sizes at the shop for immediate dispatch. Should we need to order your skates from the UK warehouse, there will be a small delay of 2-3 days extra. So it may be 5-7 days for you to receive your order. Moxi Panther / Ivy - Most of the 2020 pre-orders have now arrived. The main shipment of Panther skates from China has been delayed a number of times, and is now due to land at Riedell UK after Easter.
Moxi Rainbow Rider - Much of the stock at Riedell UK warehouse has been sold. We have a limited selection of skates in stock at the shop for immediate dispatch. We do not know when the UK will receive further stock at the moment.




How long will Riedell Skates take to arrive in store?


Riedell USA are taking orders for Riedell boots, including ColorLab, and we have been given estimated production of 10-12 weeks. Once we finalise an order with you, unless it is a boot we are waiting to stock, you will not be able to return or exchange this unless faulty. We require a deposit of 50% of the boot when your order is confirmed. You can decide if you wish to pay 100% when your order is confirmed, or pay the balance when your boot arrives and is ready to ship. We have been informed that due to difficulties with getting stock, some models are taking up to 6 months to become available. Please send an enquiry to shop@rollergirlgang.co.uk for Riedell skates and we will let you know for that model of boot.




How long will Moonlight Skates take to arrive in store?


We now have Moonlight Skates arriving in store regularly, from sizes US4 - US13 We are sorry that we are not taking any pre-orders for Moonlight Roller Skates. If you would like a colour we do not have, it is probably not available. If you would like us to check for you, please email your request to shop@rollergirlgang.co.uk




How long will Luna Skates take to arrive in store?


Following a delay in the shipment arriving from Germany, the Luna skates arrived in mid-March and rolled straight out of store again. We are sorry that we are unable to take any pre-orders for Luna Skates. The next shipment of Luna skates has been delayed from July to the end of August, when it arrives in Europe. It is likely to be early September before we see the shipment of Luna skates arrive in store. We will tell our members first.




How long will Rookie Skates take to arrive in store?


Rookie - Out of the range of Rookie Skates available, we stock the Rookie Artistic roller skate and the entry level Rookie Magic/Harmony trainer style roller skate. White Rookie artistic skates were not delivered earlier in Summer 2021, and we have few remaining black pairs until the re-stock, likely to be August. We will be stocking the newly released Rookie X BUMP Roller Disco collaboration.




How long will Bont Skates take to arrive in store?


Bont - Bont report continued delays with manufacturing and shipping. If you would like Bont boots, please get in touch, and we can check available stock levels for you at Bont Europe.




How long will Chaya Skates take to arrive in store?


Chaya - There is a wide range of Chaya skates available and we have selected the Love is Love skate and Kismet skate. Please read each listing for information about sizing. We have limited stock available now.




What about other brands?  Do you stock those?


Others - We only stock roller skates we love and have tested. We cannot test all the roller skates available, and there are plenty of online retailers, so we are sure you will be able to find a pair that suit your style and budget somewhere. We see ourselves as part of the larger jigsaw of shops supporting the large roller skate community that has formed during lockdown.




Can you build me some cool looking shoe skates?


We are really happy to build shoe skates or re-mount plates and skate boots. You'd need to order the plate mounting service though, and then send your boots through to the shop address. Currently please allow 3 - 4 weeks for boot mounting and them to be returned. (Assuming everything required is in stock). It is important you book this service in with Mel BEFORE ordering.

Shoe skates: It's important the shoes are brand new, and we recommend half a size - one size too big. We have to get up close and personal with your shoes, and inserting the aluminium innersole also means that the shoe will feel smaller when you get it back.
Please note that due to the aluminium innersole, you will be able to feel the screws protruding into the footbed of your shoe, and we recommend an extra innersole to minimise the feel of them. A custom shoe build is not the same as a purpose build skate boot!

It's up to you if you'd like a new plate or if you have one that needs re-mounting. Please send the whole plate though - trucks and all - as we always test shoe skates alignment and balance before returning them to you.
Rough cost of a shoe skate build: Cost of your shoe Plate Mounting Service £60 Plate eg. Sunlite £69.95 Wheels eg. Radar Energy 2 x £27.95 Bearings eg. Rollerbones £29.50 Toe stop eg. Grindstone £30




Why are Moxi putting up the price of the Lolly skate?


It appears that Moxi have made some changes to the Lolly skate for 2021 production. The dye is now 'struck through suede' this means the suede has been completed dyed through the hide to increase 'colour fidelity' over the life of the skate. The thickness of the skate has been increased to offer more support. The Moxi Outdoor Classic wheel design has been altered slightly - now 35mm wide for improved agility with a rounded face to help with easier turn ins. Once new stock arrives into the UK, the Lolly will be £349.95. As we receive stock that was ordered in 2020, this will remain at the current price of £299.95 Roller Girl Gang are not taking any pre-orders for the new Lolly skates.