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  • What is the Skate Sanctuary?
    The Skate Sanctuary is a roller skate studio, shop and community hub providing a base for Roller Girl Gang to carry out its activities. From practise space to parties, craft to classes, The Skate Sanctuary aims to make roller skating even more accessible. ​ For the skate curious to seasoned skaters, our beautiful studio is located just outside Leeds city centre, and offers sessions for all. ​ Follow us on our social media for latest updates. @rgg.skate.sanctuary on Instagram
  • What can I book at the Skate Sanctuary?
    Check out our classes and events page to book onto a session. Private skate sessions, 1-2-1s and parties are available to book on our website, to enquire email skate@rollergirlgang.co.uk
  • Can I hire the studio/ space for my event?
    The studio space is available for private events run/ facilitated by us such as parties, team building events and 1-2-1 coaching sessions. We are also looking to open the space to non RGG teaching - including non skate-related skills subject to the appropriate insurance being held by the instructor. To enquire about this please email skate@rollergirlgang.co.uk
  • Where can I find Roller Girl Gang?
    Our physical shop is located just outside Leeds city centre at The Skate Sanctuary, Mabgate Mills. Roller Girl Gang Shop The Skate Sanctuary Mill 5, Ground Floor Mabgate Mills Macaulay Street Leeds LS9 7DZ The full address and a map is available here
  • What are your opening hours?
    Monday 10 – 8:30 pm Tuesday 12 – 8 pm Wednesday 12 – 8:30 pm Thursday 12 –9:30 pm Friday 10 – 5 pm Saturday 10 am–6 pm Sunday 10 am–4 pm Please check our website or social media for specific holiday opening times.
  • Can I get a refund for goods purchased in-store?
    We encourage you to take your time to browse, try on skates and ask questions so you make informed decisions. Your legal rights include the right to claim a refund, replacement or repair where goods are faulty or misdescribed. In addition to your legal rights, we also allow you to return goods if you simply change your mind. Please return the unused goods in original packaging with the receipt/proof of purchase within 14 days and we will offer you an exchange or a credit note.
  • What skate services do we offer?
    The Roller Girl Gang at the Skate Sanctuary offers a variety of services in store including: - Skate Investigations - Wheel Swapping - Fitting New Bearings - Re-using Old Bearings - Fitting Slide Blocks - Plate Removals and Mounts - Shoe Mounts -Toe Stop Re- Threading As well as a complete skate service option.
  • Can you build me some cool looking shoe skates?
    We are really happy to build shoe skates or re-mount plates and skate boots. You'd need to order the plate mounting service though, and then send your boots through to the shop address. Currently please allow 3 - 4 weeks for boot mounting and them to be returned. (Assuming everything required is in stock). It is important you book this service in with the shop team BEFORE ordering. Shoe skates: It's important the shoes are brand new, and we recommend half a size - one size too big. We have to get up close and personal with your shoes, and inserting the aluminium innersole also means that the shoe will feel smaller when you get it back. Please note that due to the aluminium innersole, you will be able to feel the screws protruding into the footbed of your shoe, and we recommend an extra innersole to minimise the feel of them. A custom shoe build is not the same as a purpose build skate boot! It's up to you if you'd like a new plate or if you have one that needs re-mounting. Please send the whole plate though - trucks and all - as we always test shoe skates alignment and balance before returning them to you. Rough cost of a shoe skate build: Cost of your shoe Plate Mounting Service £60 Plate eg. Sunlite £69.95 Wheels eg. Radar Energy 2 x £27.95 Bearings eg. Rollerbones £29.50 Toe stop eg. Grindstone £30 If you would like to chat with us about this service/ help you put a package together for you please book a Custom build consultation
  • How long will my order take to arrive?
    For products that are in stock in the shop, we aim to dispatch within 48 hours, although usually it is less. Sometimes we find that the product you have ordered is not in stock. This is usually because there have been customers change their minds or an exchanged product. We are working to improve our inventory system all the time so there are fewer errors. We use Royal Mail’s tracked 48 service to send most of our orders within the UK. The delivery estimate is 2-3 working days, but occasionally, they may take longer. Their service is outside of our control, however if you have a tracking number and no package after 5 working days, please contact us.
  • Do you ship internationally?
    We do ship internationally. We charge a lot for shipping, as we always send roller skates tracked and insured. Please be aware that any customs duties are payable by the customer
  • Theres been a mistake in my order, what do I do?
    If you realise youve made a mistake in an order you have just placed (that has not been sent) and it is urgent (for example, you put the wrong house number) please email us at; shop@rollergirlgang.co.uk and put MISTAKE + your order number in the subject line. We prioritise these emails when we scan emails before we pack orders.
  • I would like to return something, what do I need to do?
    If you are looking to return / exchange something in your order please email us at: shop@rollergirlgang.co.uk and include your order number if you have one.
  • Who typically comes to your classes?
    Our classes are mostly aimed at adults and teenagers 17 and over who must attend with a responsible adult. We are proud that our space is safe for everyone regardless of gender identity and expression, sexual orientation, disabilities, neurodiversity, physical appearance, body size, ethnicity, nationality, race, age, religion, or other protected category and for all our classes a respect policy is in place. The majority of our customers are women over 25 who are returning to skating after a long absence or are learning for the first time.
  • I can't go to class now, can I get a refund?
    If you need to cancel or reschedule your booking you can do so on the website or app providing it is more than 24 hours before the class. Please note we will not refund or reschedule your ticket should you tell us using social media DMs / messages. We are sorry that if your circumstances change with less than 24 hours to go to the session start time we are unable to refund or reschedule your ticket, however you can pass it on or sell it privately.
  • What classes do you offer?
    We teach general roller skate skills as well as more specialist classes such as roller dance. All classes are available for booking individually, and we usually open booking at least 2 weeks in advance. At Roller Girl Gang, we cover general skills and like to do a little bit of everything. We can teach you fundamental or intermediate level for most disciplines, and advanced for some. If you want to specialise we can point you in the direction of people who can support you. Please check the Classes and Events section to see our current class schedule If you aren't sure which class to book, please find the session you are interested in, select "click to book" and then "read more" to view a detailed description
  • Are you doing any children's/ teen sessions ?
    Roller Girl Gang are currently running Family Friendly sessions for adults and children at Ramgarhia Sports centre monthly: Family Friendly Session - for all ages 4pm -5.30pm last Sunday of the month only Our family session is for all ages, but those under 17 need to have a responsible adult present, either on or off skates. Our marshalls will help you get started rolling if you are new to skating. There is a part of the hall for practising and moving slowly, the rest of the hall is set out as a rink. If you would like to learn how to do a specific skate skill you can ask our marshall team. Please note, however, that our team needs to look after all the skaters in the session so they'll give you a few quick tips for you to try out on your own. Skate hire is available for this session. The Skate Sanctuary will have more sessions that are suitable for all ages however, please note that all under 17s must be accompanied by a responsible adult.
  • Can I have a 1-2-1 skate lesson?
    yes! You can now book a private lesson for up to 5 people in the Skate Sanctuary Click here to see coaches and available session times Or, if this is out of your budget, why not try one of our regular classes or try our beginners online training course
  • Can I bring someone to watch me skate/ spectate?
    This depends on the venue and type of session you want to attend: Sunday Classes: Spectators are not allowed at Sunday classes. Learning a new skill is hard and our participants may be feeling vulnerable. We want our classes to be a safe space, so only skaters, coaches and marshalls are allowed. If you have a carer who is non-skating and wish for them to attend a session with you, please contact us on skate@rollergirlgang.co.uk so that we can support you. Friday night Social (FNS): There is currently no provision for spectators at FNS at the moment as we need to keep a close eye on the numbers of people in the hall and there isn't a safe "barriered space" for non-skaters to watch from. On busy nights we just don't have the capacity for non-skaters to be in the room as this will reduce the number of skaters who can come. Special Events: Our Corn Exchange and Skate Picnic events both have cheap spectator options available - please buy a ticket so that we can keep track of who is onsite. Other events will clearly state whether spectators can attend. Rollouts: As our rollouts are in a public place, anyone can join them. We would respectfully ask that non-skaters are mindful of giving space to our skaters, as many of our events welcome beginners who may not be able to stop/ swerve quickly.
  • I can't book a session because the payment button is greyed out
    Due to the way our ticketing system works, you must fill in all the required information fields on each of the tickets you are purchasing including skate hire Click on each ticket drop-down (as circled below) and fill in all fields, this should allow you to proceed
  • Can I book a party with you?
    We are now able to offer parties in our studio - The Skate Sanctuary at Mabgate Mills, Leeds To see availability and book your party click here Parties start at £200 for a 2hr session, dependant on what day of the week you require You can choose from a party aimed at primary school aged children, with a mini buffet or a disco/ workshop party with a gift for skaters and more of the time dedicated to skating If that is outside of your budget, an alternative is our Skate Hire Party package You can hire up to 50 pairs of skates in multiples of 10 in a variety of popular UK shoe sizes, Protective equipment, including helmets and padding is included in the price on request. Please note: The party package only includes roller skate hire, it does not include Skate Marshalls, Skate Coaching or any insurance you may need for your party or event. We strongly recommend that you purchase or investigate your insurance needs before purchasing skate Hire Skate Hire skates will need to be collected from and returned to the RGG shop at the Skate sanctuary (or Ramgarhia Leisure Centre, Leeds) depending on equipment and staff availability. Delivery of Hire Skates is not available. If you are a school, charity or corporate customer and wish to hold a larger scale event at a different location, we do have limited availability start here for details
  • Can I hire Skates from you?
    Roller Girl Gang are pleased to be able to offer a new Party Package - Now you can hire skates from us to have a roller skate party of your own! ​ You can hire up to 50 pairs of skates in multiples of 10 in a variety of popular UK shoe sizes, Protective equipment, including helmets and padding is included in the price on request. You can also hire skates at most of our sessions - please ensure that you purchase a ticket that state either that the skates of your size are included, or you purchase a ticket that states that skate hire is included.
  • How long will custom Riedell Skates take to arrive in store?
    Riedell USA are taking orders for Riedell boots, including ColorLab, and we have been given estimated production of 10-12 weeks. Once we finalise an order with you, unless it is a boot we are waiting to stock, you will not be able to return or exchange this unless faulty. We require a deposit of 50% of the boot when your order is confirmed. You can decide if you wish to pay 100% when your order is confirmed, or pay the balance when your boot arrives and is ready to ship. We have been informed that due to difficulties with getting stock, some models are taking up to 6 months to become available. Please send an enquiry to shop@rollergirlgang.co.uk for Riedell skates and we will let you know for that model of boot.
  • How long will Bont Skates take to arrive in store?
    Bont - Bont report continued delays with manufacturing and shipping. If you would like Bont boots, please get in touch on shop@rollergirlgang.co.uk or via WhatsApp on +44 7479 430404, and we can check available stock levels for you at Bont Europe.
  • I can't see the skates I want on the website - can you order them for me?
    We only stock roller skates we love and have tested. We cannot test all the roller skates available, and there are plenty of online retailers, so we are sure you will be able to find a pair that suit your style and budget somewhere. We see ourselves as part of the larger jigsaw of shops supporting the large roller skate community that has formed during lockdown. If you want a size that is currently out of stock, please get in touch with us via our shop WhatsApp number +44 7479 430404 so we can let you know our next order date.
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