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General Terms & conditions


This website is operated by Roller Girl Gang CIC Where these terms and conditions use terms such as "we", "us" and "our" they refer to Roller Girl Gang CIC. 

We offer this website, including all the information, tools and services available on it, on the condition that you accept the terms and conditions below and by purchasing something from us, you are deemed to have accepted these terms and conditions. 

You can view the most current version of these terms and conditions at any time by visiting this website page. We reserve the right to update, change or replace any part of these terms and conditions, without prior notice to you, by posting updates on this page. It is your responsibility to check this page on each visit to your website, read these terms and conditions and ensure you understand them before making a purchase.

We reserve the right to refuse service to anyone, for any reason, at any time. 

Any content that you enter onto this website may be transferred unencrypted and involve transmissions over various networks and may involve changes in order to conform and adapt to the technical requirements of connecting networks or devices. Please see our Privacy Policy to understand how your data is stored and used.

You may not reproduce, duplicate, copy, sell, resell or otherwise exploit for commercial gain, or otherwise, any portion of any of the content on the website or any other part of the service that we offer on this website. 



Our website offers a range of products and or services for sale. Where we refer to an 'item' we are referring to a single product or service available for purchase on this website. 

We will take all reasonable care to ensure that the details displayed for a particular item offered for sale are correct at the time when the information was entered onto the system. This includes the colours and textures of products. 

When you place your order through our online shop, you will receive an email that states your order is subject to acceptance.  Where you place an order with us using our Payment Plan service, once you have paid the deposit, the terms and conditions of sale apply. We have accepted your order once it has been fulfilled.  We may be unable to accept your order for one of the reasons below:

  • The item you have ordered is out of stock

  • We cannot authorise your payment or have reasonable grounds to suspect your payment may be fraudulent

  • There has been a pricing or product description error (typographical)

  • There is a system or procurement failure

  • You have failed our customer validation checks



Prices for items are subject to change without notice. 

We reserve the right to, at any time, modify or discontinue any part of the service that we offer, or any part of content thereof, without any notice to you. 

We accept no liability to you or to any third-party for any modification, price change, suspension or discontinuation of the service. 




Should you select ClearPay at the checkout, you are bound to the terms and conditions provided by them.  Please ensure you read these carefully, as you are entering into a credit agreement.. Should you cancel an order placed with ClearPay, we will deduct an 8% administration fee. This fee is passed on to us.



If you wish to cancel an order you must notify us the same day with your order number.  We are as efficient as possible, and strive to send orders out the same day where possible. This may not be possible if your order contains a pre-order or special order item.

We are happy to refund an order that has not yet been fulfilled, providing it is not for a custom item.  Where you have asked us to order a specific item, or where we have altered skates for you, by changing the wheels or toe stops, or completed a custom build, we will not be able to refund or exchange.

Where you have made a pre-order for roller skates that have not yet been received, we will issue you a full refund should you ask.  We are not able to control the delivery times of roller skates that have been pre-ordered.  Pre-orders that have been made using the ClearPay facility will be subject to an 8% administration charge.  This is passed onto us by ClearPay.  That means, we will refund your full order, minus 8% of the total goods value. 



We shall not be liable for any direct, special, indirect or consequential or incidental damages including loss of profit or loss of opportunity as a result of the use of or the inability to use any items that have been ordered on this website.

You agree to indemnify us and our agents, officers, directors and employees, immediately and on demand, against all claims, liability, damages, costs and expenses, including legal fees, arising out of any breach of any of our terms and conditions. We shall have no liability to pay any money to you by way of compensation.



These terms and conditions shall be governed in accordance with English Law and are subject to the exclusive jurisdiction of the courts of England & Wales.



These terms and conditions combined with our published Privacy Policy and Postage & Refund Policy constitute the entire agreement between the parties and supersede any and all preceding and contemporaneous agreements between you and us whether written or oral.

Should any delay or failure to comply with our obligations under these terms and conditions arise where it is beyond our reasonable control, we will not be responsible to you for such delay or failure nor liable for any loss that you incur, howsoever caused.



COVID-19 is currently affecting the way businesses can operate significantly as there are effects on every part of the supply chain, from manufacturers, to shipments, customs and national distributors. This is a force majeure and outside of our control! While we are doing our best to provide information to customers about expected delivery times, the situation changes daily.  We report delays on to you as soon as we can.

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