POLICIES FOR CLASSES, WORKSHOPS AND EVENTS
Our policies are designed to be fair and give everyone the best experience possible.
Terms and conditions of booking a class / workshop / event via our website (updated September 2023):
*Please check if you are able to hire skates / require your own skates as we do not provide hire skates for every class.
*We assume that by booking you have no symptoms of COVID-19.
*Roller Girl Gang will provide a refund or move your booking if you cancel with more than 24 hours notice from the session start. You must inform us by email firstname.lastname@example.org . We will not accept cancellations by social media direct messenger services. We are sorry that we are not able to refund you or move your booking for cancellations with less than 24 hours notice. If you are unable to attend with less than 24 hours to go, you may sell your ticket on privately.
*You undertake all activity at your own risk. Roller Girl Gang cannot be held responsible for any accident or injury, and a waiver must be completed at the time of booking. Should you reschedule a session, we will assume you agree to your original waiver being transferred to the new date.
*Photographs and video will be taken and used on social media. Please let us know if you do not wish to be included.
*We do not require you to wear a face covering in class.
*Each venue we use has it's own COVID-19 policy. Please read the class description and ensure you respect their policies.
How to Activate your new Skate Pass
Please email: Skate@rollergirlgang.co.uk with the following information.
Activation date required:
Your full name:
(This is the email you will sign into your Skate Pass account with.)
We will also require a photo clearly showing your face (a selfie is fine) to create your digital Skate Pass. This must be shown at all RGG classes and events where you have booked using your Skate
You will receive an email to say your membership is active and can then start booking classes!
TERMS & CONDITIONS OF BOOKING
Our regular Terms and Conditions of booking apply to all booked places, regardless if they are booked with a Skate Pass or not.
We require at least 24 hours notice to reschedule any class. We are a small business, and are unable to fill places with less notice. To reschedule, please send an email to email@example.com. We are unable to accept cancellation requests via WhatsApp, DM or social media messaging.
If you miss more than 2 classes/events per month without letting us know that have been booked with your Skate Pass, do not attend and do not give us the required 24 hours + notice, we may restrict your booking activity. This means we will ask you to book via email with our team for a period of time at our discretion. Should you book more than the allotted number of classes, we will first ask for additional payment. If payment is not received, we reserve the right to cancel additional classes.
If we deem you are intentionally misusing your Skate Pass, we reserve the right to deactivate your skate pass with no refund.
COOLING OFF PERIOD
If you change your mind within 14 days of signing up for your Skate Pass, and change your mind, we will refund you in full providing you have not booked and attended any skate sessions. If you have attended sessions, we will still cancel your skate pass, but we will deduct the standard class fee as published on the session/s. We ask you let us know at least 24 hours in advance of a session start time that you are unable to attend, to allow us to reschedule your place, and offer it to another skater.
Roller Girl Gang CIC is dedicated to providing a harassment-free and inclusive event experience for everyone regardless of gender identity and expression, sexual orientation, disabilities, neurodiversity, physical appearance, body size, ethnicity, nationality, race, age, religion, or other protected category. We do not tolerate harassment of event participants in any form. Roller Girl Gang CIC takes violations of our policy seriously and will respond appropriately.
All participants of Roller Girl Gang CIC events must abide by the following policy:
Be excellent to each other. We want the event to be an excellent experience for everyone regardless of gender identity and expression, sexual orientation, disabilities, neurodiversity, physical appearance, body size, ethnicity, nationality, race, age, religion, or other protected category. Treat everyone with respect. Participate while acknowledging that everyone deserves to be here - and each of us has the right to enjoy our experience without fear of harassment, discrimination, or condescension, whether blatant or via micro-aggressions. Jokes shouldn’t demean others. Consider what you are saying and how it would feel if it were said to or about you.
Speak up if you see or hear something. Harassment is not tolerated, and you are empowered to politely engage when you or others are disrespected. The person making you feel uncomfortable may not be aware of what they are doing, and politely bringing their behaviour to their attention is encouraged. If a participant engages in harassing or uncomfortable behaviour, the event organisers may take any action they deem appropriate, including warning or expelling the offender from the event with no refund. If you are being harassed or feel uncomfortable, notice that someone else is being harassed, or have any other concerns, please contact a member of the event staff immediately.
Harassment is not tolerated. Harassment includes, but is not limited to: verbal language that reinforces social structures of domination related to gender identity and expression, sexual orientation, disabilities, neurodiversity, physical appearance, body size, ethnicity, nationality, race, age, religion, or other protected category; sexual imagery in public spaces; deliberate intimidation; stalking; following; harassing photography or recording; sustained disruption of talks or other events; offensive verbal language; inappropriate physical contact; and unwelcome sexual attention. Participants asked to stop any harassing behaviour are expected to comply immediately.
This policy extends to talks, forums, social media groups, workshops, social media, parties, hallway conversations, all attendees, partners, sponsors, volunteers, event staff, etc. You catch our drift. Roller Girl Gang CIC reserves the right to refuse admittance to, or remove any person from, any Roller Girl Gang CIC hosted event (including future Roller Girl Gang CIC events) at any time in its sole discretion. This includes, but is not limited to, attendees behaving in a disorderly manner or failing to comply with this policy, and the terms and conditions herein. If a participant engages in harassing or uncomfortable behaviour, the event organisers may take any action they deem appropriate, including warning or expelling the offender from the event with no refund.
Our event staff can usually be identified by special sashes/attire. Our zero tolerance policy means that we will look into and review every allegation of violation of our Code of Conduct and Anti-Harassment Policy and respond appropriately. Please note, while we take all concerns raised seriously, we will use our discretion as to determining when and how to follow up on reported incidents, and may decline to take any further action and/or may direct the participant to other resources for resolution.
Event staff will be happy to help participants contact venue security or local law enforcement, provide escorts, or otherwise assist those experiencing discomfort or harassment to feel safe for the duration of the event. We value your attendance.
Why this policy is important:
Harassment at events and in online communities is unfortunately common. Creating an official policy aims to improve this by making it clear that harassment of anyone for any reason is not acceptable within our events and communities. This policy may prevent harassment by clearly defining expectations for behaviour, aims to provide reassurance, and encourages people who have had bad experiences at other events to participate in this one.
Staff Training Policy:
We pride ourselves on having the best instructors and qualified coaches. The majority of our coaches are emergency first aid trained. All our instructors hold enhanced DBS certificates and have experience of running workshops or teaching others.
We carry out regular instructor training to ensure we have consistency in our delivery of technique.
We also carry out regular staff training to ensure we have awareness of any issues we feel need highlighting, including with our volunteer skate marshalls.
We carry out regular training for our shop staff to ensure all staff are able to support the growing skate community.
Safeguarding, Vulnerable Person and Child Protection Policy:
Here at Roller Girl Gang we are committed to ensuring our events, classes and our shop remain safe spaces for everyone. Roller skating can have an incredible impact on wellbeing, often providing opportunities for selfcare, achieving new goals, a chance to meet new people, and have a great time! The welfare of every person skating with Roller Girl Gang is critical to us and as a team we
particularly prioritise the welfare of vulnerable adults, young people, and children to offer support and create spaces which are safe and happy for everyone.
Our Lead Instructor and Lead Safeguarding Officer maintain up to date Enhanced DBS checks. A trained first aider will be present at every session. The Lead instructor is fully coach certified, with all other coaches and skate marshals receiving thorough training. This training is regularly updated to ensure the best practice from every member of the team.
Whether an event is big or small, we
believe that all vulnerable adults, young people, and children have the right to enjoy skating safely, be respected and kept safe.
In the event of any interaction with a vulnerable adult, young person or child which you feel may have breached our policies or not met our high standards, please make the Lead Marshall aware at the event and please follow up in writing within 48 hours at: firstname.lastname@example.org.
In event of an emergency please contact Leeds City Council’s Safeguarding Officer by phone on: 0113 2224401 or email at: email@example.com, the Police, or the NSPCC.
Health & Safety
Health and safety regulations require provision of adequate and appropriate equipment, facilities and trained individuals to enable first aid to be given to employees at work. Whilst this may not directly relate to voluntary sports clubs, there is still a need to understand and communicate the club’s and individuals’ responsibilities in relation to club activities and events.
We do our best to support everyone to access roller skating, regardless of diagnosed/recognised disorders, disability or socio-economic background, gender, sexuality, mental wellness or mental ill health, ethnic minority or cultural heritage. We respect that lived experiences will be different, and that some groups may experience roller skating differently. We are constantly striving to enable more groups of the community to access roller skating through our provision, although we are currently limited by the space we have.