POLICIES

POLICIES FOR CLASSES, WORKSHOPS AND EVENTS

Our policies are designed to be fair and give everyone the best experience possible.​

Booking Policy:

Your booking is secure once you have paid for your ticket.  For parties or private coached sessions, your booking is secure once we have confirmed receipt of your deposit.

Tickets will not be refunded or exchanged for any other class, workshop or event.  This is because we absorb the costs instantly into running the class, workshop or event.  If you are unable to attend, you are welcome to re-sell your ticket for the price you paid using our FaceBook event page for the event.

Respect Policy:

Roller Girl Gang CIC is dedicated to providing a harassment-free and inclusive event experience for everyone regardless of gender identity and expression, sexual orientation, disabilities, neurodiversity, physical appearance, body size, ethnicity, nationality, race, age, religion, or other protected category. We do not tolerate harassment of event participants in any form.  Roller Girl Gang CIC takes violations of our policy seriously and will respond appropriately.

All participants of Roller Girl Gang CIC events must abide by the following policy:

  1. Be excellent to each other. We want the event to be an excellent experience for everyone regardless of gender identity and expression, sexual orientation, disabilities, neurodiversity, physical appearance, body size, ethnicity, nationality, race, age, religion, or other protected category. Treat everyone with respect. Participate while acknowledging that everyone deserves to be here - and each of us has the right to enjoy our experience without fear of harassment, discrimination, or condescension, whether blatant or via micro-aggressions. Jokes shouldn’t demean others. Consider what you are saying and how it would feel if it were said to or about you.

  2. Speak up if you see or hear something. Harassment is not tolerated, and you are empowered to politely engage when you or others are disrespected. The person making you feel uncomfortable may not be aware of what they are doing, and politely bringing their behaviour to their attention is encouraged. If a participant engages in harassing or uncomfortable behaviour, the event organisers may take any action they deem appropriate, including warning or expelling the offender from the event with no refund. If you are being harassed or feel uncomfortable, notice that someone else is being harassed, or have any other concerns, please contact a member of the event staff immediately.

  3. Harassment is not tolerated. Harassment includes, but is not limited to: verbal language that reinforces social structures of domination related to gender identity and expression, sexual orientation, disabilities, neurodiversity, physical appearance, body size, ethnicity, nationality, race, age, religion, or other protected category; sexual imagery in public spaces; deliberate intimidation; stalking; following; harassing photography or recording; sustained disruption of talks or other events; offensive verbal language; inappropriate physical contact; and unwelcome sexual attention. Participants asked to stop any harassing behaviour are expected to comply immediately.

 

This policy extends to talks, forums, workshops, social media, parties, hallway conversations, all attendees, partners, sponsors, volunteers, event staff, etc. You catch our drift. Roller Girl Gang CIC reserves the right to refuse admittance to, or remove any person from, any Roller Girl Gang CIC hosted event (including future Roller Girl Gang CIC events) at any time in its sole discretion. This includes, but is not limited to, attendees behaving in a disorderly manner or failing to comply with this policy, and the terms and conditions herein. If a participant engages in harassing or uncomfortable behaviour, the event organisers may take any action they deem appropriate, including warning or expelling the offender from the event with no refund.

Our event staff can usually be identified by special badges/attire. Our zero tolerance policy means that we will look into and review every allegation of violation of our Code of Conduct and Anti-Harassment Policy and respond appropriately. Please note, while we take all concerns raised seriously, we will use our discretion as to determining when and how to follow up on reported incidents, and may decline to take any further action and/or may direct the participant to other resources for resolution.

Event staff will be happy to help participants contact venue security or local law enforcement, provide escorts, or otherwise assist those experiencing discomfort or harassment to feel safe for the duration of the event. We value your attendance.

Why this policy is important:

Harassment at events and in online communities is unfortunately common. Creating an official policy aims to improve this by making it clear that harassment of anyone for any reason is not acceptable within our events and communities. This policy may prevent harassment by clearly defining expectations for behaviour, aims to provide reassurance, and encourages people who have had bad experiences at other events to participate in this one.

Staff Training Policy:

We pride ourselves on having the best instructors and qualified coaches.  The majority of our coaches are emergency first aid trained.  All our instructors hold enhanced DBS certificates and have experience of running workshops or teaching others.

We carry out regular staff training to ensure we have consistency in our delivery of technique.

We also carry out regular staff training to ensure we have awareness of any issues we feel need highlighting.

 

Safeguarding and Child Protection Policy:

We aim to keep everyone attending our classes, workshops and events as safe as possible. Due to the contact with children and young people and the relationships that develop as a result, coaches may observe behaviour or other signs, or receive information about a young person which could cause concern. This may be related to experiences the young person has encountered within the sporting environment, but could equally be at home or at school. It is imperative, therefore, that organisations have a Child Protection policy and guidelines in place, and that the coach is aware of the mechanisms for raising concerns and for reporting any incidents that may arise or come to their attention.

 

Health & Safety

Health and safety regulations require provision of adequate and appropriate equipment, facilities and trained individuals to enable first aid to be given to employees at work. Whilst this may not directly relate to voluntary sports clubs, there is still a need to understand and communicate the club’s and individuals’ responsibilities in relation to club activities and events.

 

Equity

Sports equity is about fairness in sport, equality of access, recognising inequalities and taking steps to address them. It is about changing the culture and structure of sport to ensure it becomes equally accessible to everyone in society. Organisations should be able to demonstrate through its policies and actions that it is committed to ensuring that sports equity is central to how it operates.

Roller Skate Party Terms and Conditions:

Behaviour / Conduct

*All participants will be required to sign a waiver of liability.

*We regard 'guests' as those who are participating in roller skating.  You are welcome to have spectators.

*We do not allow heelies or other wheeled toys to use the skating area during a party.

*Please follow our safety instructions and wear the protective equipment provided.

*All participants take part freely, and at their own risk.

*No food or drink to be consumed on the skating area.

*Pushing or any behaviour we deem is unsafe will not be tolerated.  We will ask participants to remove skates if we believe they are being deliberately unsafe, and no refund will be given.

*If you hire our photobooths, we will ask for an additional deposit in case of breakages or missing items. This will be refunded to you in full providing all items are undamaged.

*Our adult roller skate parties are deliberately timed for the afternoon.  Guests who are intoxicated will not be allowed to participate, and no refund will be given.

Reschedule / Cancellation:

*We require a 50% deposit to secure your booking and the balance to be paid 7 days in advance of the party.

*If you need to alter the time/date of the party, we will always do our best to accommodate this.  You are responsible for checking the time and date are correct on the booking form.  Altering the time or date will incur a £5 administration fee.

*If you cancel more than 1 month before the party - you will receive a full refund of your deposit.

*If you cancel less than 1 month before the party - you will not receive a refund of your deposit.

*If we (Roller Girl Gang CIC) cancel your party, you will receive a full refund of monies paid, including deposit. 

SHOP POLICIES - updated to include COVID-19
Delivery: 
UK - All our items are sent using a trackable service (second class signed for with Royal Mail) as we want you to get your goodies safely!
Roller skates are sent out fully insured via courier.
You can also make your order and collect from us at an event or skate class
We will send out orders as soon as possible; please allow up to 7 days for delivery, although most orders are received much sooner.
If you would like items that are not currently in stock, send us a message and we will let you know when we expect to have these back in stock.
You are responsible for entering your address correctly - we will post to the address provided when you checkout.
 
Overseas - select the postage for your part of the world.   If your postage turns out to be cheaper, we will refund the difference.  We send all our international items tracked and signed for (assuming your country offers this service.)  Occasionally we find the postage will be much more expensive than the guide price on our website.  In this case we will contact you and ask if you will pay the extra postage cost or you wish to cancel your order.
You are responsible for entering your address correctly - we will post to the address provided when you checkout.
 
Returns:
All items may be returned in unopened, unused, unworn condition within 14 days of receiving your order.  You must contact us prior to returning an item.  Return postage is at buyer's expense.  
Please note that custom order items cannot be returned.  This includes skates that have been fitted to plates, or skate packages where you select the wheel.
We are only able to accept returns of custom orders where the manufacturer has agreed there is a fault with the item.
Exchanges:
If you have any questions about size, please ask before purchasing.  If you do order the wrong size, we can exchange this for a difference size, assuming the item is in perfect, unused and unworn condition.  You are responsible for the return postage of your item and the postage to have the correct size sent back to you.  We can exchange your unused and unworn goods, but you will need to pay for return postage.  We always suggest using a trackable service for peace of mind.  You must contact us prior to returning an item.  Once this item has been received by us, we can process your exchange.   
Very occasionally we send out the wrong size of an item - please let us know that we made a mistake and send the item back to us.  We will exchange it at no further postage cost and refund you any return postage. 
Please note that custom order items cannot be exchanged.  This includes skates that have been fitted to plates, or skate packages where you select the wheel.
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About Roller Girl Gang

Roller Girl Gang, Leeds, United Kingdom

skate@rollergirlgang.co.uk